General Sunshine for the One Time Policies

Sunshine for the One Time General Policies

These general policies apply to Sunshine for the One Time and all related brand areas, including SDK2, Sippin’ Smokin’ Pretti, Traveling Fun, Twisted Sunshine, and Sweet Dreams.

By visiting the website, submitting a form, making a purchase, booking a service, joining a waitlist, or contacting Sunshine for the One Time, you agree to the policies listed below.

Contact Information

For all order questions, booking questions, digital product issues, custom order concerns, event inquiries, travel questions, or general support, please contact:

sunshine@sunshinefortheonetime.com

Issue Reporting Window

Any issue with a purchase, order, booking, digital product, custom service, pickup, delivery, or form submission must be reported within 24 hours.

This includes missing files, broken links, order concerns, booking errors, delivery issues, damaged items, incorrect details, access issues, or any other purchase-related problem.

Issues reported after 24 hours may not qualify for correction, replacement, credit, support, review, or additional service.

Customer Responsibility

Customers are responsible for reading all product descriptions, service details, booking terms, turnaround times, form instructions, and policies before purchasing or submitting a request.

Customers are also responsible for providing accurate information, including names, emails, phone numbers, event dates, needed-by dates, shipping details, wording, files, photos, and other required order details.

Sunshine for the One Time is not responsible for delays, errors, missed messages, missed bookings, or incorrect orders caused by incomplete, incorrect, or late customer information.

Payment Policy

Orders, bookings, services, and custom work do not begin until payment, deposit, or checkout is completed.

If a remaining balance is due, it must be paid by the deadline provided.

Orders may not be released, delivered, shipped, printed, assembled, or completed until payment is received in full.

Turnaround Time Policy

All turnaround times are based on Sunshine’s current workload.

Turnaround time does not begin until all required details, files, approvals, and payments are received.

Estimated turnaround times may vary based on workload, customer response time, revisions, order size, supplies, booking availability, printing needs, shipping delays, or third-party platform issues.

Digital Product Policy

All digital products are final sale due to instant or electronic access.

Digital products may include ebooks, templates, tutorials, downloadable files, recorded classes, guides, worksheets, printable items, Canva files, Photoshop files, digital bundles, and other online resources.

Digital product access issues must be reported within 24 hours of purchase by emailing:

sunshine@sunshinefortheonetime.com

Customers are responsible for making sure they have the correct software, app, subscription, device, and skill level needed to use the product.

No Resell Rights

All digital products are for purchased use only.

No resell rights are included with any digital product unless written permission is provided by Sunshine for the One Time.

Customers may not resell, share, upload, copy, redistribute, recreate, transfer, or claim digital products as their own.

Customers may not use Sunshine digital products to create competing products, template shops, memberships, courses, downloadable bundles, or resale files.

Shipping and Pickup Policy

Shipping, local pickup, and local delivery may be available for select physical products.

Customers are responsible for providing the correct shipping address, pickup information, contact information, and delivery details.

Once an item has been shipped, picked up, delivered, or marked delivered by the carrier, Sunshine for the One Time is not responsible for carrier delays, stolen packages, incorrect addresses, missed delivery attempts, customer handling, weather delays, or issues outside of our control.

Any pickup, delivery, shipping, or order issue must be reported within 24 hours.

Customer Communication

Customers are responsible for checking their email, spam folder, text messages, booking reminders, order updates, and form confirmations.

Sunshine for the One Time is not responsible for missed deadlines, missed sessions, delayed orders, or missed updates caused by a customer not checking messages or providing incorrect contact information.

Privacy Policy

Sunshine for the One Time may collect customer information when customers visit the website, submit forms, make purchases, book services, join waitlists, subscribe to emails, upload files, or communicate with us.

Information collected may include names, emails, phone numbers, billing information, shipping information, order details, event details, custom order details, uploaded files, form responses, and booking details.

This information may be used to process orders, respond to inquiries, deliver digital products, manage bookings, prepare custom orders, send updates, provide customer support, improve the website, and complete business operations.

Sunshine for the One Time does not sell customer information.

Customer information may be shared with trusted third-party platforms when needed to operate the business, including Shopify, Cognito Forms, Square, payment processors, booking platforms, email platforms, shipping carriers, analytics tools, and other service providers.

Third-Party Platforms

Sunshine for the One Time may use third-party platforms such as Shopify, Cognito Forms, Square, Google, Canva, Adobe, email marketing platforms, social media platforms, booking tools, travel providers, shipping carriers, and payment processors.

Sunshine for the One Time is not responsible for third-party platform outages, fees, errors, policy changes, delays, account issues, or service interruptions.

Intellectual Property

All website content, branding, logos, product names, digital products, templates, tutorials, guides, class materials, photos, graphics, written content, game concepts, and creative resources are owned by Sunshine for the One Time, its related brands, or the appropriate rights holder.

Customers may not copy, resell, distribute, teach, recreate, upload, or misuse Sunshine for the One Time intellectual property without written permission.

Refusal of Service

Sunshine for the One Time reserves the right to refuse service, cancel orders, deny bookings, remove access, or stop communication when necessary.

This may include policy violations, nonpayment, fraud concerns, abusive behavior, harassment, unsafe requests, illegal requests, inappropriate conduct, repeated missed appointments, misuse of digital products, or unreasonable demands.

Policy Updates

Sunshine for the One Time may update policies at any time.

Continued use of the website, products, services, bookings, forms, or digital materials means customers agree to the updated policies.